Alma "support" ARGH
Wrote this in reply to a dismissive support response:
Any developer who understands the tiniest bit about XML would be highly disturbed to see an unescaped "&" character in an XML text node. Please find another developer to look at this problem report. Whoever looked at this one either didn't read past the second sentence, or lacks a basic understanding of XML. There is a basic defect that very badly needs to be fixed, both for technical reasons, and for usability reasons.
Alma "support" ARGH
In the initial report, I included JS console error messages pinpointing the problem, the URL from which the malformed XML comes, a sample of the malformed XML, and an explanation of what an unescaped & character means.
Everything that a reasonable tier 2 dev should need to take swift action. Not the kind of action that dismissively replies "yes the UI shows you that there wasn't a match"
Gah!!!
Alma "support" ARGH
@dbs We really need an aphorism that opposes "You get what you pay for", from a software standpoint. Because I have never found software that was worth the price (except a few video games).
Keep documenting their failures. Eventually those responsible for putting you in that mess will have to pay attention to system failures outside of your hands. I would hope, anyway.