Library notices & reading 

People are so stressed out by receiving a library notice, they apparently don't notice that the due date is 2021-04-21 and just hit reply promising to return the item tomorrow.

I guess we've taught them to associate any communication from the library as bad news, so now that we're sending out weekly "Hey, just to let you know, here's what you currently have out" notices, it's freaking them out.

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