IT support interaction 

Me: Can I access this VM console that I've been waiting for since February?

IT: Yes VPN to <hostname1>

Me: Thanks! Where do I find info about the VPN?

IT: <hostname2>

Me: Thanks! But <oldhost> shows all of the VMs as disconnected. Is there a different VM console I should be using?

IT: Yes <hostname1>

Me: Duh! Missed that in my focus on VPN!

/me connects to <hostname1>, has to create an /etc/hosts entry and accept two self-signed certs to access it...

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